Privacy Policy

When you interact with our website or place an order, we may collect the following types of information:

• Personal Identification: Name, email address, phone number, and billing/shipping address provided during checkout or account registration.
• Payment Information: We do not store card details directly — payments are processed through secure third-party gateways (Razorpay / Stripe / UPI).
• Order History: Products purchased, order amounts, and delivery preferences.
• Device & Usage Data: IP address, browser type, pages visited, time spent, and referring URLs — collected automatically via cookies and analytics tools.
• Communications: Any messages, reviews, or feedback you share with us via email, WhatsApp, or contact forms.

Your data helps us serve you better. Here's what we do with it:

• Process and deliver your orders accurately and on time.
• Send order confirmations, shipping updates, and invoices.
• Respond to your queries and provide customer support.
• Send promotional offers, new product launches, and seasonal deals — only if you've opted in.
• Improve our website experience by analyzing usage patterns.
• Prevent fraud, abuse, and unauthorized transactions.
• Meet legal and tax obligations under Indian law.

Our website uses cookies — small text files stored in your browser — to improve your experience.

• Essential Cookies: Required for the site to function (shopping cart, login sessions).
• Analytics Cookies: Tools like Google Analytics help us understand how visitors use our site. Data is anonymized.
• Marketing Cookies: Used for retargeting ads on platforms like Facebook and Google — only with your consent.

You can control cookies through your browser settings. Disabling essential cookies may affect the shopping experience.

We share your data only when necessary, and always responsibly:

• Delivery Partners: Name, address, and phone number are shared with our logistics/courier partners (e.g., Delhivery, Shiprocket) solely to fulfill your order.
• Payment Processors: Razorpay, Stripe, or UPI gateways process your payment — they operate under their own strict privacy standards.
• Legal Requirements: We may disclose information if required by law, court orders, or government authorities in India.
• Business Transfers: In the event of a merger or acquisition, your data may transfer to the new entity under the same privacy protections.

We take the security of your personal information seriously. Our measures include:

• SSL/TLS encryption on all pages of our website (HTTPS).
• Secure, access-controlled storage of customer databases.
• Regular security audits and software updates.
• PCI-DSS compliant payment processing — we never see your full card number.

As our customer, you have the following rights over your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Ask us to update or correct inaccurate information.
• Deletion: Request deletion of your account and personal data (subject to legal retention requirements).
• Opt-Out: Unsubscribe from marketing emails at any time via the "Unsubscribe" link in our emails.
• Data Portability: Request your data in a structured, machine-readable format.

To exercise any of these rights, contact us at privacy@silbattaspices.com. We will respond within 15 business days.

Our website may contain links to external sites (social media, partner brands, blogs). Once you leave silbattaspices.com, this Privacy Policy no longer applies. We encourage you to read the privacy policies of any third-party sites you visit. We are not responsible for the content or practices of external websites.

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal information, please contact us immediately and we will delete that data promptly.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do:

• The "Last Updated" date at the top of this page will change.
• For significant changes, we will notify registered customers via email.
• Continued use of our website after updates constitutes acceptance of the revised policy.