Simply browse our catalogue, add your favourite spices to the cart, and proceed to checkout. Enter your delivery address, choose your preferred payment method, and confirm your order. You'll receive an order confirmation email within a few minutes.

We accept all major payment methods:

• UPI (GPay, PhonePe, Paytm, BHIM, etc.)
• Debit & Credit Cards (Visa, Mastercard, RuPay)
• Net Banking
• Popular mobile wallets

All payments are processed through secure, PCI-DSS compliant gateways. We never store your card details.

You can request a cancellation within 2 hours of placing your order by emailing us at support@silbattaspices.com with your order number. Once the order has been packed or dispatched, we are unable to cancel it. Approved cancellations are fully refunded to the original payment method within 5–7 business days.

Address changes are possible only before the order is dispatched. Please contact us immediately at support@silbattaspices.com with your order number and the corrected address. Once dispatched, we are unable to reroute shipments and will not be responsible for delivery failures due to an incorrect address provided at checkout.

Enter your promo or discount code in the "Apply Coupon" box at checkout before completing payment. The discount will be applied to your order total automatically. Promo codes are valid only for the specified period and cannot be combined with other offers unless explicitly stated.

Yes! A GST-compliant invoice is included with every shipment and is also sent to your registered email. All our prices are inclusive of applicable GST. If you require a specific billing name or GSTIN on the invoice, please mention it in the order notes or email us right after placing the order.

Yes! We offer FREE delivery on all orders above ₹1,000 — delivered anywhere across India. For orders below ₹1,000, a standard shipping charge is calculated and displayed at checkout based on your pin code.

Orders are dispatched within 1–2 business days of confirmation (excluding Sundays and public holidays). After dispatch, standard delivery across India takes 3–7 business days, depending on your location. Metro cities are typically faster; remote or rural pin codes may take a day or two longer.

Once your order is dispatched, you'll receive a shipping confirmation via email and/or SMS with a tracking link. Click the link to track your package in real time via our courier partner's portal. If you haven't received the tracking link within 2 business days of placing your order, please reach out to us at support@silbattaspices.com.

That's true! For orders above ₹10,000 within the Delhi NCR region, our Founder Mayur personally delivers your order — because we believe great spices deserve a personal touch. 🌶️

This service is offered on a best-effort basis, subject to availability and mutual scheduling. In case personal delivery cannot be arranged, we will coordinate with a trusted courier partner at no extra cost to you.

Yes, we ship to all serviceable pin codes across India. If your pin code is not serviceable at checkout, please contact us — we'll do our best to find an alternative delivery arrangement.

Most courier partners will attempt delivery 2–3 times and may leave a delivery notification. If the package is undelivered due to unavailability or an incorrect address, it may be returned to us. Re-delivery charges may apply. Please ensure your contact number is correct so the courier can reach you.

We welcome bulk and wholesale enquiries! For large orders (restaurants, hotels, corporate gifting, retailers), please write to us at support@silbattaspices.com with your requirements. We'll get back to you with a custom quote, shipping terms, and any applicable discounts.

Absolutely. All Silbatta Spices products are 100% natural and traditionally prepared — no artificial colours, no synthetic preservatives, no fillers, and no additives of any kind. What you get is pure spice, just as nature intended.

Our spices are freshly packed in airtight, food-grade packaging to preserve maximum freshness. The shelf life varies by product and is printed on each packet. As a general guide:

• Ground spice blends: 12–18 months from packing
• Whole spices: Up to 24 months when stored correctly

For best results, store in a cool, dry place away from direct sunlight and moisture. Avoid keeping near the stove.

Our products are prepared in a facility that may handle nuts, gluten, and other common allergens. While we take care to avoid cross-contamination, we cannot guarantee that any product is completely allergen-free. Please check the ingredient list on each product page and packaging carefully if you have known food allergies or sensitivities. When in doubt, consult your physician.

The silbatta is a traditional Indian stone grinding tool — the inspiration behind our brand. Stone-grinding operates at lower temperatures compared to modern machine grinding, which means the natural oils, aroma, and flavour compounds in the spices are preserved far better. The result is a richer, deeper, more authentic spice. Think of it as the difference between freshly ground coffee and pre-ground powder.

Since our spices are handcrafted in small batches from natural ingredients, slight variations in colour, coarseness, and aroma between batches are completely normal — and actually a sign of authenticity. These variations do not affect quality or taste. Product photos are for reference only.

Yes! We offer curated gift sets and spice hampers — perfect for Diwali, weddings, housewarmings, and corporate gifting. Browse the Gift Sets section on our website, or contact us for custom corporate hamper requirements with personalised packaging.

Since we prepare spices in small batches, some products may occasionally be out of stock. You can click "Notify Me" on the product page to receive an email the moment it's back. Alternatively, write to us at support@silbattaspices.com and we'll let you know the expected restock date.

Due to the perishable and consumable nature of our food products, we are unable to accept returns once an order has been delivered. This policy exists to protect the hygiene and food safety of all our customers. However, if you've received a damaged, tampered, defective, or incorrect product, we absolutely make it right.

We're sorry to hear that! Please take the following steps:

• Take clear photos or a short video of the issue and the outer packaging
• Email us at support@silbattaspices.com within 48 hours of delivery
• Include your order number and a brief description of the problem

Our team will review and respond within 24–48 business hours with a resolution — either a full replacement or a refund.

Once your complaint is verified and a refund is approved, the amount is credited to your original payment method within 5–7 business days. The exact time depends on your bank or payment provider. If you haven't received it after 7 business days, please check with your bank first, then contact us.

This can happen due to a technical hiccup during checkout. Please wait 30 minutes and check your email (including spam/junk folder) for a confirmation. If no order appears, the transaction likely failed and the amount will be automatically refunded within 5–7 business days. You can also write to us at support@silbattaspices.com with the transaction details for faster assistance.

Once your complaint is verified and a replacement is approved, the new order is dispatched within 2–3 business days. You'll receive a fresh tracking link via email or SMS. Replacements are shipped at no additional cost to you.

We understand taste is personal, but unfortunately subjective preferences like flavour or aroma are not eligible for a refund or return. We recommend checking product descriptions, reading customer reviews, and starting with smaller quantities when trying a new spice. Our team is always happy to recommend the best product for your cooking style — just ask!

No, you can place an order as a guest without creating an account. However, registering gives you benefits like order history, faster checkout, wishlist, and early access to offers. We recommend creating a free account for the best experience.

On the login page, click "Forgot Password" and enter your registered email address. You'll receive a password reset link within a few minutes. Check your spam folder if you don't see it. If you still face trouble, contact us at support@silbattaspices.com.

You can subscribe to our newsletter from the footer of our website to get recipes, new launches, and exclusive offers. To unsubscribe at any time, click the "Unsubscribe" link at the bottom of any email from us — no questions asked.

We take your privacy seriously. Your personal information (name, address, email, phone) is used solely to process and deliver your orders, and to communicate order updates. We do not sell or share your data with third parties for marketing. For full details, please read our Privacy Policy.

We'd love to hear from you! You can reach us through:

• Email: support@silbattaspices.com — we respond within 24–48 business hours
• Contact Form: silbattaspices.com/contact
• Phone: Available during business hours (Mon–Sat, 10am–6pm)

For order-related issues, always include your order number to help us assist you faster.