Due to the consumable and perishable nature of our food products, we are unable to accept returns once the order has been delivered.

• Returns are not accepted for change of mind, taste preference, or unused portion of a product.
• This applies to all products across our catalogue — spice blends, whole spices, and gift sets.
• We strongly recommend checking product descriptions, ingredients, and allergen information before placing an order.

While we don't accept returns, we absolutely take responsibility for issues caused by us. You are eligible for a refund or replacement if you receive a product that is:

If you've received a damaged, defective, tampered, or incorrect product, here's what to do:

Once your complaint is received, here's what to expect:

• Our team will acknowledge your complaint within 24 hours of receipt.
• A detailed review and response will follow within 24–48 business hours.
• If approved, refunds are credited within 5–7 business days of approval.
• If approved, replacement orders are dispatched within 2–3 business days of complaint verification.
• Complex cases (e.g. courier investigations) may take up to 10 business days — we will keep you informed throughout.

When a refund is approved, here is how it works:

• Refunds are credited to the original payment method used at checkout (UPI, card, net banking, wallet, etc.).
• The refund will reflect within 5–7 business days of approval, depending on your bank or payment provider.
• Shipping charges are non-refundable, unless the issue was caused by our error (e.g. wrong product dispatched).
• In the case of a failed transaction where money was debited but no order was placed, refunds are processed within 5–7 business days automatically.
• Silbatta Spices is not responsible for delays caused by your bank or payment gateway after we initiate the refund.

If you'd prefer a replacement over a refund, here's what to expect:

• Replacement orders are dispatched within 2–3 business days of complaint verification.
• The replacement will be for the exact same product you originally ordered.
• You will receive a fresh tracking link via email or SMS once the replacement is dispatched.
• Replacements are shipped at no additional cost to you.
• Only one replacement is allowed per order. If the replacement also arrives damaged due to courier handling, we will process a refund instead.

The following situations are not eligible for a refund or replacement:

• Change of mind after the order has been placed or delivered.
• Dislike of taste, aroma, or flavour (subjective preferences).
• Complaints raised after 48 hours of delivery.
• Damage caused by improper storage after delivery (e.g. exposure to moisture or heat).
• Minor variations in colour or texture that are natural to handcrafted, stone-ground spices.
• Partially used products.
• Complaints submitted without photos or videos as supporting evidence.
• Orders with an incorrect delivery address provided by the customer.

We take immense pride in what we put in every packet. Our quality promise is simple:

• All spices are sourced from trusted, verified suppliers and processed in hygienic conditions.
• Every batch undergoes quality checks before packing.
• Packaging is sealed to preserve freshness, aroma, and shelf life.
• We use food-grade materials throughout our packing process.
• Our Founder personally oversees quality standards — because great spices are personal to us.

Our resolution decisions, once communicated, are final. We reserve the right to assess all complaints on a case-by-case basis.